When I Work

When I Work

4.5 / 5 261 reviews

Who Uses This Software?

From small businesses to large enterprise operations, management teams in every industry are using When I Work's free (up to 75 employees) software to fix employee scheduling & improve communication.

Average Ratings

261 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Free for up to 75 employees.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • When I Work
  • http://www.wheniwork.com/
  • Founded 2010

About This Software

When I Work is now free (for up to 75 employees) and is the easiest way for businesses to schedule and communicate with their hourly employees. Put the schedule and time clock in everyone's pocket. Schedule on-the-go with free apps for iPhone and Android. Save yourself time and money with simple employee scheduling tools.

When I Work is helping schedule over 500,000 people around the world. Thousands of businesses signup to use When I Work every week.

  • Absence Management
  • Accounting
  • Accounting Management
  • Activity / News Feed
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Start / Stop
  • Banquet Management
  • Billing & Invoicing
  • Biometric
  • Booking Management
  • Budgeting & Forecasting
  • Calendar Management
  • Call In
  • Card Swipe
  • Cask Management
  • Chat / Messaging
  • Class Scheduling
  • Commission Management
  • Committee Management
  • Contract Management
  • Contractor Management
  • Costing
  • Customer Database
  • Customer Management
  • Demand Planning
  • Discussion Threads
  • Distribution Management
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Employee Database
  • Employee Lifecycle Management
  • Employee Scheduling
  • Employee Time Clock
  • Event Management
  • FMLA Tracking
  • Facility Management
  • Facility Scheduling
  • File Sharing
  • Flextime Tracking
  • For Cafeterias
  • For Healthcare Facilities
  • Free / Reduced Meals
  • Fundraising Management
  • Grant Management
  • Group Scheduling
  • Hourly Employee Tracking
  • Inventory Management
  • Kitchen / Menu Management
  • Labor Cost Calculator
  • Labor Projection
  • Marketing Management
  • Meeting Room Booking
  • Member Database
  • Membership Management
  • Menu Planning
  • Mobile
  • Multi-Location
  • No-Show Tracking
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Nutritional Analysis
  • On Call Scheduling
  • Online
  • Online Payments / Funding
  • Online Scheduling
  • Order Management
  • Overtime Tracking
  • Patient Records
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Performance Appraisal
  • Physician Scheduling
  • Point of Sale (POS)
  • Production Management
  • Production Tracking
  • Project Time Tracking
  • Purchasing
  • Push Notifications
  • Quality Control
  • Quote Management
  • Recipe / Formula Costing
  • Recipe / Formula Management
  • Recipe Management
  • Recruiting Management
  • Recurring Appointments
  • Reservations
  • Resource Scheduling
  • Salaried Employee Tracking
  • Sales Forecasting
  • Sales History
  • Sales Management
  • Scheduling
  • Schools
  • Search
  • Self Service Portal
  • Shift Scheduling
  • Sick Leave Tracking
  • Skills Tracking
  • Social Media
  • Social Media Management
  • Staff Scheduling
  • Surveys & Feedback
  • Task Management
  • Time & Attendance
  • Time Tracking
  • Timesheets
  • Tray Tracking
  • Vacation / Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • Volunteer Management
  • Waitstaff Management
  • Workstation Tracking

When I Work Latest Reviews

Automatically translated. Show original review

A good option for timecards and schedule.

2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Initially it was a good solution for employee scheduling. We added the time clock after about 8 months and it has served its purpose. It allowed us to not use a google doc to schedule employees. It is a a good scheduler but not as great of a time clock.

Pros: My employees can use the app to get alerts and check their schedules. Employees can swap shifts with my approval. The time card is integrated into the schedule app. It is somewhat easy to use. We have used this software for about 2 years. When we first started with them there were not a lot of options out there. And it served its purpose. Our employees seem to like using it.

Cons: There are several cons. I think the price is too high for what you get. Trying to process the time cards is very cumbersome and not very easy to understand. We run 24 hours a day and this software is not well suited to a 24 hour clock. Overall I spend too much time trying to understand how to use the time clock - punch in/out- and it is really frustrating. Also- their customer support is really pretty horrible. There is not a way to call someone and you have to submit an email to support and it can take them a bit to get back to you. Issues with time cards are things you want an answer for right away and they do not offer a quick response. Also- you really have to use a desk top to process the time cards and it does not function so well with google chrome- I think safari works better- but I prefer to use chrome. There are glitches with it that are just frustrating.

Automatically translated. Show original review

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Looks slick, appears to offer a lot (which it does, at a cost, see below...) Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Cons: 1. Pricing Practices The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it. Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but... ...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up. And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top. But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't. I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived. 2. App Reliability Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary. 3. Limited Integrations A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either. The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time. Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule. So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some. And that, really, is sad. The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.