4.5 / 5 61 reviews

Who Uses This Software?

DonorSnap serves nonprofits of all type, shape, and size. The system can be easily customized to suit the needs of almost any organization. We'll let you know if DonorSnap won't work well for you.

Average Ratings

61 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • DonorSnap
  • Founded 2007

About This Software

DonorSnap is an easy to use online donor/membership management system. Features include tracking for donations, pledges, and interactions; unlimited user defined fields; Excel import/export; online forms/donations; and included mass emailing. There are no hidden costs or long-term contracts. At $39 per month enjoy all of our features including unlimited users, unlimited usage, up to 1,000 contacts in your database, and 2,000 mass emails/mo. Try DonorSnap with your own data risk free for 30 days.

  • Accounting
  • Alumni Management
  • Attendance Management
  • Auction Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Committee Management
  • Contribution Tracking
  • Donation Tracking
  • Donor Database
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Gift Management
  • Grant Management
  • Group Management
  • In-Kind Donations
  • Matching Donations
  • Member Database
  • Member Directory
  • Membership Management
  • Mobile Donations
  • Mobile Giving
  • Online Donations
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Receipts / Statements
  • Recognition Management
  • Recurring Donations
  • Recurring Giving
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Social Media Management
  • Training Management
  • Volunteer Management
  • Volunteer Profiles

DonorSnap Latest Reviews

Automatically translated. Show original review

This database does everything you need for a low price

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.

Pros: I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.

Cons: Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.

Automatically translated. Show original review

DonorSnap Easy & Efficient

5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money

Pros: DonorSnap is a small company that gives big service! I really appreciate that I can ask for help and receive a response in a timely fashion (usually within just a couple of hours or sooner). One of the reasons we went with DonorSnap was because they offered a lot of what larger companies offered, but at far less the cost. While they didn't have all the bells and whistles, they didn't pretend to either. We needed something easy to operate. I love that the screens all work basically the same. You don't have to remember how things work from screen to screen. The reporting system encompasses every data field (theirs or our customized fields) and is a breeze to utilize. They advertised "no hidden costs" and after 3 years, that's still true. I've sat in on numerous free webinars that have all been timely within the fiscal year and presented in a concise manner. I like the 20 minute specific lesson experience led by knowledgeable instructors and also learn from questions asked by other attendees. But back to the bells and whistles. Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage. I know that there's a lot more to this product than I utilize, but I like that they give me the opportunity to check out new software features with their webinars. I can't think of any other company (that I initially considered) that didn't charge for every little features and support - whether I needed them or not! I'm very happy with DonorSnap!

Cons: I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.